MANZU is operated by THE TRUSTEE FOR CASSANDRA LEE FAMILY TRUST trading as MANZU. MANZU operates from Victoria, Australia and provides services to customers who may be located in Australia or overseas. Privacy enquiries: support@manzu.life.
Information we collect
We may collect contact and order information, assessment responses, consent records, report versions, support correspondence and limited technical information needed to operate, secure and improve the service. Payment providers process payment details; MANZU does not need to store complete raw card details.
Relationship and sensitive information
Your assessment may contain personal or sensitive information you choose to provide about yourself. Please avoid unnecessary identifying information about another person. Optional sensitive questions may be skipped where offered. MANZU does not create a public dating profile from your assessment.
How we use information
We use information to provide and administer the service you request, process purchases, provide secure access, organise and interpret your responses under MANZU’s framework, prepare and deliver reports, respond to support and privacy requests, maintain transaction and consent records, and protect the service.
AI-assisted processing and quality assurance
MANZU may use AI-assisted tools and authorised personnel to organise and interpret responses under the MANZU framework and perform quality assurance. Customer-facing outputs are expected to remain grounded in the information you provide. Missing evidence or uncertainty should not be manufactured away.
Service providers and overseas processing
MANZU may use providers for website hosting, payments, email, storage, analytics, support and AI-assisted processing. These providers may process information in Australia or other countries. MANZU takes reasonable steps appropriate to the service to protect information and to limit access to what is needed for the relevant function.
Sharing
Your assessment responses and report are not automatically shared with a partner and are not published. MANZU may disclose information to service providers where needed to deliver the service, where required or authorised by law, or with your consent. MANZU does not present assessment content as a public testimonial without separate permission.
Analytics and advertising
Public-page analytics may measure general website and purchase activity. Assessment answers and report contents should not be sent to advertising pixels, session replay tools or analytics event payloads.
Security and retention
MANZU uses reasonable administrative and technical safeguards appropriate to the service. No online service can guarantee absolute security. Information is retained only for as long as reasonably required for service delivery, legal, transaction, dispute-resolution and legitimate business purposes, after which it may be deleted or de-identified where appropriate.
Access, correction and deletion
You may ask to access or correct personal information MANZU holds about you, or request deletion where applicable. MANZU may need to verify your identity and may retain information where required for legal, transaction, dispute or record-keeping purposes.
Complaints and updates
For a privacy question or complaint, email support@manzu.life without including sensitive assessment material in the email. MANZU may update this Policy from time to time and will publish the current version with its effective date. Where a new use requires additional consent, a policy update is not treated as consent on its own.